Shipping & Returns

Shipping

We aim to process and ship all orders within 1-2 business days. However, during high-demand periods like Black Friday, processing times may be slightly longer.

Shipping Times & Costs

Austria (Local Delivery)
- Shipped with Austrian Post
- Estimated delivery: 1-2 business days
- Check the free shipping threshold at the top of the page

EU Delivery
- Shipped with FedEx
- Estimated delivery: 3-5 business days
- Check the free shipping threshold at the top of the page

International Delivery
- Shipped with FedEx
- Estimated delivery: 3-10 business days
- Check the free shipping threshold at the top of the page
- Your order may be subject to import duties, taxes, or other fees depending on local customs regulations. Any additional costs are the responsibility of the buyer.

You can track your order anytime here!

Returns

You can request an exchange or return within 30 days of receiving your order through our return portal. If your purchase is intended as a gift, we’re happy to offer an extended return period—just let us know!

To be eligible for a return, items must be unworn and returned in their original jewelry box. Once we receive your return, please allow 1–3 business days for your refund to be processed back to your original payment method.

Please note: return shipping costs will apply unless the return is due to a faulty or incorrect item. These costs are typically similar to the original shipping fees.

Want to return your order?
If you want to return your order, please use our return portal.