Shipping & Delivery

We ship worldwide from Austria. Orders placed in the United States ship from our warehouse in Illinois; all other orders ship from our warehouse in Upper Austria. Below you will find everything about processing times, shipping costs, delivery times and import charges.

This shipping policy forms part of our Terms of Service. For returns and cancellations, please see our Refund & Cancellation Policy.

Processing time

We process and pack your order within 1–2 business days of receiving payment. Business days are Monday to Friday, excluding public holidays in Austria.

Orders placed on a weekend or public holiday are processed on the next business day. During product releases and promotional periods, processing may take a few days longer. Once your parcel leaves the warehouse, you will receive a shipping confirmation by email including a tracking link.

Shipping costs

Shipping costs depend on the destination country. The exact amount is shown in your cart and at checkout before you place your order. There are no additional packaging or handling fees.

We ship free of charge above a certain order value. The threshold that applies to your destination is also shown at checkout.

Destination	Free shipping from
Austria	€100
Germany, France	€125
United Kingdom	€135
Switzerland	€135
United States	€128.79
Canada	€147.43
All other countries	see checkout

Delivery times

The times below are estimates and apply in addition to the processing time, counted from the moment your parcel is handed over to the carrier. Delays in customs or with the local delivery partner are outside our control.

Region	Delivery time (business days)
Austria	1–2
Germany and neighbouring EU countries	2–4
Rest of the EU	3–6
Switzerland, United Kingdom	3–6
United States (ships from our US warehouse)	2–5
Canada	5–10
Australia, New Zealand, Asia	5–12

If delivery takes longer than expected, we will in any case deliver within 30 days of the conclusion of the contract. If we are unable to do so, we will inform you and you may withdraw from the contract; any payments already made will be refunded without undue delay.

Carriers

• Austria: Austrian Post (Österreichische Post AG)
• United States: DHL, shipped from our warehouse in Illinois
• All other countries: FedEx

Final-mile delivery may be carried out by a local partner of the respective carrier.

Tracking

Your shipping confirmation includes a tracking link. It can take up to 24 hours for the first scan to appear in the carrier's system. If the tracking status does not move for several days, please contact us at office@createdbyill.com and we will look into it.

Customs, import VAT and duties

Within the EU

No customs duties or import charges apply to deliveries within the European Union. All prices shown include the applicable VAT.

United States

US orders ship from our warehouse in Illinois. This is a domestic shipment — no customs duties or import charges apply. Applicable sales tax is shown at checkout.

United Kingdom

We are registered for VAT in the United Kingdom. UK VAT is collected at checkout and remitted by us. No further charges are due on delivery.

Other countries outside the EU

For most destinations we ship duties paid (DDP): customs duties and import charges are already included at checkout, and nothing further is due when your parcel arrives.

For the following countries we ship duties unpaid (DAP). Customs duties, import VAT and any customs clearance fee charged by the carrier are collected from the recipient on delivery:

• Chile
• India
• Indonesia
• Israel
• Mexico
• Philippines
• Serbia

The amount and calculation of these charges are outside our control and are governed by the law of the destination country. Which of the two applies to your destination is shown at checkout before you place your order.

Delivery address

Please check your delivery address carefully before placing your order. We can only change it while your parcel is still in the warehouse — if you need a correction, email us as soon as possible at office@createdbyill.com.

If a parcel cannot be delivered because the address was incomplete or incorrect, the cost of any necessary reshipment is borne by you.

We cannot deliver to PO boxes and parcel lockers in every country. Where possible, please provide an address where the parcel can be received in person.

Damage in transit and loss

For deliveries to consumers, we bear the risk of loss of or damage to the goods until the parcel is handed over to you or to a person nominated by you. If a parcel is lost in transit or arrives damaged, we will replace it or refund the purchase price.

Please report transit damage within seven days of receipt where possible, and include photos of the packaging and the contents. This helps us file the claim with the carrier. Your statutory warranty rights are unaffected by this and are not subject to any such deadline.

For deliveries to business customers, the risk passes when the goods are handed over to the carrier.

Uncollected parcels

If a parcel is not collected despite notification and is returned to us, we will refund the value of the goods. We may deduct the shipping and return costs actually incurred as well as any customs charges. On request, we will reship your order against reimbursement of the shipping costs.

Delays

Events outside our control — such as strikes, extreme weather, customs inspections or disruptions at our carriers — can delay delivery. We will let you know as early as possible if this happens.

Partial shipments

If your order contains several items, we generally ship them together. If an item is temporarily unavailable, we may deliver your order in partial shipments. This does not result in any additional shipping costs for you.

Questions about shipping

Brosche Galvanowerk GmbH
Neugablonz 2–4, 4470 Enns, Austria
Email: office@createdbyill.com
Phone: +43 670 3529777

Last updated: 4th of September, 2026