FAQ

We aim to process and ship all orders within 1-2 business days. However, during high-demand periods like Black Friday, processing times may be slightly longer.

Shipping Times & Costs

Austria (Local Delivery)
- Free shipping via Austrian Post
- Estimated delivery: 1-2 business days

EU Delivery
- Shipped with FedEx
- Estimated delivery: 3-5 business days
- Check the free shipping threshold at the top of the page

International Delivery
- Shipped with FedEx
- Estimated delivery: 3-10 business days
- Check the free shipping threshold at the top of the page
- Your order is shipped with duties and taxes already paid

You can track your order anytime here!

If your order hasn’t been shipped yet, please email us as soon as possible at office@createdbyill.com with your cancellation or modification request.
We’ll do our best to accommodate your request, but we can’t guarantee changes once processing has begun.

If your order has already been shipped, you may be able to update the shipping address directly with the courier.

We'd love to hear from you! Please reach out to us at michael@createdbyill.com

Some designs shared online are still in the sampling phase and haven't been released yet. Be sure to join our newsletter so you don't miss any upcoming drops!

All Created By Ill pieces are designed in-house from scratch in Vienna and are exclusively available through our official website.

As our designs have gained popularity, similar-looking versions may appear on other platforms. However, these are not affiliated with us and do not reflect our design process, materials, or quality standards.

As a matter of principle, we do not source or resell existing products. Each piece is developed independently with the intention of creating meaningful, original design.

You can request an exchange or return within 30 days of receiving your order through our return portal. If your purchase is intended as a gift, we’re happy to offer an extended return period—just let us know!

Please note, return shipping costs will apply unless the return is due to a faulty or incorrect item. These costs are typically similar to the original shipping fees.

Read the full details on our Return & Exchange page.

If your item is a preorder (marked as "Preorder" in the product title), you can find the estimated shipping date below the preorder button.
If there are any changes to this timeline, we’ll send you an email update with the latest production status.

Avoid wearing it while swimming or showering, as water can affect its color. Hot weather and sweat can have a similar impact, so be mindful on warm days. Apply beauty products like perfumes before putting on your jewelry. When not in use, store your pieces in their original packaging, away from humidity (bathroom).

By treating your jewelry with care, you’ll enjoy its shine and beauty for much longer!

Currently, we don’t have a specific “gift” option at checkout, but don’t worry—no pricing information is included in the package. Plus, every order comes with a handwritten thank-you note by the colleague who packed it, making it a thoughtful and personal gift!

In some cases, your address may be in what FedEx calls an “Out of Delivery Area” — meaning it’s outside their standard delivery zones. Because of that, an extra delivery fee applies, and we unfortunately can’t offer our usual free shipping there.

We really appreciate your understanding!